Hackensack, NJ

Operations Manager

Corporate

Responsible for the management and overall performance of a portfolio of properties including operational and financial (revenue and expense) performance, resident satisfaction and retention, analyzing budgets, policy compliance and staff management. The Regional Director supervises other assigned supervisory and non-supervisory staff and is responsible for training, and performance appraisals and makes decisions regarding hiring, promotions and termination.

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Primary Responsibilities

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  • Manage all the operational and financial aspects of a portfolio of properties to achieve the highest possible Net Operating Income through implementation of effective cost control and revenue improvement programs.
  • Provide a full complement of high-quality on-site staff through implementation of effective recruitment, training, motivation, and development programs.
  • Manage customer service issues through analysis of resident complaints and follow through on resolution.
  • Identify and analyze economic trends in the local market to determine their impact on the portfolio.
  • Manage the communication of information “top down” and “bottom up” to ensure senior management and on-site staff are aware of market issues.
  • Lead continuous improvement efforts within portfolio to identify and implement initiatives to improve business operations.
  • Develop yearly operating budgets and sales/marketing plans. Accurately prepare and convey all operational and financial data to the Supervisor in a timely manner with the assistance of other members of the staff.
  • Implement or direct implementation of all policies and procedures as authorized in the company policy and procedures manuals. Ensure compliance, as necessary.

Essential Job Requirements

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  • Bachelor’s degree or equivalent (preferably in business administration, real estate management or relevant field)
  • Minimum three (3) years or more managing multi-site (3 or more), Class A High Rise, Mid Rise, Lease Up/ New Construction and Stabilized residential properties, CPM
  • Budget management and vendor management experience
  • Experience with Yardi Voyager and or similar Property Management Software
  • Strong communication and problem-solving skills
  • Ability to effectively manage a portfolio of properties as demonstrated by addressing management issues in such areas as financial performance, customer service, communications, team building, marketing, and negotiations
  • Demonstrated ability to create and deliver group presentations on property-related subject matter
  • Demonstrated ability to write reports in a clear, concise form

Compensation & Benefits

  • Salary range: $XXXX – $XXXX
  • Medical, dental, vision, life, short term and long term disability
  • 401(k) retirement plan
  • 22 days paid time off plus company holidays